Privacy Policy

1. Introduction

AAA Complete Drainage Inc. ("we", "our" or "us") is committed to protecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you use our website or services.

2. Information We Collect

We may collect the following types of information:

2.1 Information you provide to us:

• First and last name
• Phone number
• Email address
• Service address
• Description of your drainage problem
• Billing information (processed securely)

2.2 Information collected automatically:

• IP address
• Browser and device type
• Pages visited on our site
• Date and time of visit
• Referring website

3. How We Use Your Information

We use your personal information to:

• Provide our drainage and plumbing services
• Contact you regarding your service request
• Send appointment confirmations and reminders
• Process payments
• Improve our services and customer experience
• Comply with our legal obligations
• Send marketing communications (with your consent)

4. Protecting Your Data

We take the security of your personal data seriously. We use appropriate technical and organizational security measures to protect your information against:

• Unauthorized access
• Modification
• Disclosure
• Destruction

All payment transactions are encrypted and we do not store your complete credit card details.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following cases:

• With your explicit consent
• To comply with a legal obligation
• To protect our rights and property
• With third-party service providers who help us operate our business (under confidentiality agreement)

5.1 Third-party services (with your consent):

If you accept through our cookie banner, we may share limited data with:

• Google (Analytics & Tag Manager): For site analytics
• Cloudflare: For security and performance
• Formspree: For contact form processing

These services have their own privacy policies and we do not control their practices.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your experience:

6.1 Types of cookies used:

• Essential cookies: Necessary for site operation
• Analytics cookies: To understand how you use our site
• Performance cookies: To optimize site speed
• Marketing cookies: To show you relevant ads (if enabled)

6.2 Google Tag Manager and Analytics:

We use Google Tag Manager and Google Analytics to:

• Analyze website traffic
• Understand visitor behavior
• Improve our services and content
• Measure the effectiveness of our marketing campaigns

These services collect anonymized data about your browsing. You can disable Google Analytics by installing the Google Analytics opt-out browser add-on .

6.3 Cloudflare:

We use Cloudflare to:

• Protect our site against attacks
• Improve loading speed
• Ensure site availability

Cloudflare may place technical cookies to identify legitimate visitors and block malicious traffic. See Cloudflare's privacy policy .

6.4 Cookie management:

On your first visit, a cookie banner allows you to:

• Accept all cookies
• Reject non-essential cookies
• Customize your preferences

You can change your preferences at any time via the "Cookie Preferences" link in the footer.

7. Your Rights

In accordance with applicable data protection laws, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to the processing of your data
• Withdraw your consent at any time
• File a complaint with a data protection authority

8. Data Retention

We retain your personal information only as long as necessary to:

• Provide our services
• Comply with our legal obligations
• Resolve disputes
• Enforce our agreements

Billing data is retained according to legal requirements (generally 7 years).

9. Links to Other Sites

Our site may contain links to other websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Changes to This Policy

We may update this privacy policy periodically. We will notify you of any significant changes by posting the new policy on this page with a revised update date.